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Satisfying our customers
FrequentlyAsked Questions (FAQs)
1. How do I place an order?
Browse our collections, select the product you want, choose any available options, and click Add to Cart. When you are ready, proceed to Checkout, enter your shipping and payment details, and confirm your order.
2. What payment methods do you accept?
We offer a variety of secure and convenient payment options to make checkout easy for all customers. Available payment methods may include:
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Debit and Credit Cards (Visa, MasterCard, and other supported cards)
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Bank Transfers through supported local banks
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Mobile and Online Payments depending on your location
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International Payments for customers outside the country
All payments are processed through a secure, encrypted payment system to protect your personal and financial information.
Payment options displayed at checkout may vary based on your country or region.
3. What is your return policy?
Return Policy
We want you to shop with confidence at Samuyostore. If you are not satisfied with your purchase, we are here to help.
Returns Eligibility
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Items must be returned in their original condition, unused, and in original packaging.
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Return requests must be made within 7 days of delivery.
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Some items, such as clearance or hygiene-related products, may not be eligible for return.
How to Request a Return
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Contact our support team with your order number and reason for return.
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Once your request is approved, return instructions will be provided.
Refunds
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Approved refunds will be processed after the returned item is received and inspected.
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Refunds will be issued to the original payment method.
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Processing time may vary depending on your payment provider.
Damaged or Incorrect Items
If you receive a damaged or incorrect product, please contact us within 48 hours of delivery so we can resolve the issue quickly.